Last Updated: January 2026

At StarShare IPTV, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our IPTV services and website. By using our services, you consent to the data practices described in this policy.

1. Introduction

StarShare IPTV ("we," "us," or "our") operates the website starshare-iptv.com and provides IPTV streaming services. We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website, applications, and services.

We understand that you trust us with your personal information, and we take that responsibility seriously. This Privacy Policy aims to help you understand what data we collect, why we collect it, how we use it, and what choices and controls you have over your information.

If you have any questions or concerns about our policy or our practices regarding your personal information, please contact us using the information provided at the end of this policy. We encourage you to read this policy carefully and revisit it periodically as we may update it from time to time.

2. Information We Collect

We collect different types of information to provide and improve our service to you. Here's a detailed breakdown of what we collect:

2.1 Information You Provide to Us

Account Registration Information: When you sign up for StarShare IPTV, we collect your email address, chosen username, and password. Your email serves as your primary account identifier and is used for communication regarding your subscription.

Payment Information: When you purchase a subscription, we collect payment details including billing name, payment method information (such as credit card details, PayPal account, cryptocurrency wallet addresses), and billing address. Note that credit card information is processed securely through third-party payment processors and we do not store full credit card numbers on our servers.

Communication Data: When you contact our customer support team via email, WhatsApp, or live chat, we collect the content of your messages, attachments you send, and related metadata such as time and date of communication. This helps us provide better support and track issue resolution.

Optional Information: You may choose to provide additional information such as your phone number for WhatsApp support or your full name for billing purposes, but these are not required for basic service usage.

2.2 Information Collected Automatically

Device Information: We automatically collect information about the device you use to access our service, including device type, operating system, browser type, IP address, device identifiers, and mobile network information. This helps us optimize our service for different devices and platforms.

Usage Data: We collect information about how you use our service, including which channels you watch, viewing duration, search queries, content preferences, time and date of access, and features used. This data helps us improve our content offerings and user experience.

Log Data: Our servers automatically record information ("log data") created by your use of the service, including your IP address, browser type, operating system, referring URLs, pages viewed, and timestamps. Log data helps us monitor service performance and troubleshoot technical issues.

Location Information: We collect approximate location data based on your IP address to optimize content delivery through our nearest servers and to ensure compliance with content licensing restrictions in different regions.

2.3 Information from Third Parties

Payment Processors: We receive confirmation of successful payments and transaction information from third-party payment processors like PayPal, Stripe, and cryptocurrency payment gateways.

Analytics Providers: We use services like Google Analytics that provide us with aggregated data about how users interact with our website and service. This helps us understand user behavior and improve our offerings.

3. How We Use Your Information

We use the collected information for various purposes to provide, maintain, and improve our services. Here's how we use your data:

3.1 Service Delivery and Management

• To create and manage your StarShare IPTV account
• To process your subscription payments and maintain billing records
• To provide access to IPTV content and features
• To authenticate your identity and prevent unauthorized access
• To deliver customer support and respond to your inquiries
• To send important service notifications, such as subscription renewals or service interruptions

3.2 Service Improvement and Personalization

• To analyze usage patterns and viewing preferences to improve content recommendations
• To understand which features are most popular and need enhancement
• To optimize streaming quality based on your device and connection
• To develop new features and services based on user needs
• To conduct research and analytics to improve user experience

3.3 Communication

• To send you updates about your subscription status and account changes
• To notify you about new features, content additions, or service improvements
• To respond to your customer support requests and inquiries
• To send promotional offers and newsletters (only if you opt in)
• To gather feedback about your experience with our service

3.4 Security and Fraud Prevention

• To detect and prevent fraudulent activities and unauthorized access
• To monitor for account sharing violations and terms of service breaches
• To protect the security and integrity of our service and infrastructure
• To investigate and resolve disputes or policy violations

3.5 Legal Compliance

• To comply with applicable laws and regulations
• To respond to legal requests and prevent harm
• To enforce our Terms and Conditions and other policies
• To protect our rights and property

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our service, such as payment processors, hosting providers, email service providers, and analytics tools. These providers only have access to the information necessary to perform their specific tasks and are obligated to maintain confidentiality.

4.2 Business Transfers

If StarShare IPTV is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or use of your personal information.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to legal claims.

4.4 Consent-Based Sharing

We may share your information with third parties when you explicitly consent to such sharing, such as when you choose to connect third-party applications to your account.

5. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

5.1 Technical Security Measures

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of passwords using industry-standard hashing algorithms
• Regular security audits and vulnerability assessments
• Firewall protection and intrusion detection systems
• Secure data centers with physical and environmental controls
• Access controls and authentication mechanisms for our systems

5.2 Organizational Security Measures

• Limiting employee access to personal data on a need-to-know basis
• Regular security training for all staff members
• Confidentiality agreements with employees and contractors
• Incident response procedures for security breaches

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security measures and respond promptly to any security incidents.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Active Accounts: We retain account information and usage data for as long as your account is active.
• Inactive Accounts: After account termination or extended inactivity, we may retain certain information for up to 12 months for legal compliance, dispute resolution, and fraud prevention.
• Financial Records: Billing and transaction records are retained for 7 years to comply with tax and accounting regulations.
• Communication Records: Support tickets and communications are retained for 2 years to improve customer service.
• Log Data: Server logs and access logs are typically retained for 90 days unless needed for security investigations.

Upon account deletion request, we will permanently delete or anonymize your personal information within 30 days, except where retention is required by law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and service. Here's what you need to know:

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize your device and remember your preferences.

7.2 Types of Cookies We Use

Essential Cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas. The website cannot function properly without these cookies.

Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your language preference or login status.

Analytics Cookies: We use Google Analytics and similar services to understand how visitors interact with our website. These cookies help us improve our website structure and content.

Marketing Cookies: These cookies track your browsing activity across websites to display relevant advertisements. We only use marketing cookies with your consent.

7.3 Your Cookie Choices

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of our website and service. You can also use browser extensions or privacy tools to manage cookies more granularly.

8. Your Privacy Rights

You have certain rights regarding your personal information. Depending on your location, these may include:

8.1 Right to Access

You can request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format.

8.2 Right to Correction

If your personal information is inaccurate or incomplete, you can request that we correct or update it. You can also update most information directly through your account settings.

8.3 Right to Deletion

You can request that we delete your personal information, subject to certain legal exceptions. Account deletion will result in permanent loss of access to our service and all associated data.

8.4 Right to Data Portability

You can request a copy of your data in a machine-readable format that can be transferred to another service provider.

8.5 Right to Opt-Out

You can opt out of receiving promotional communications from us at any time by clicking the "unsubscribe" link in emails or contacting us directly. Note that you will still receive essential service-related communications.

8.6 Right to Restrict Processing

You can request that we limit how we use your personal information in certain circumstances.

8.7 Right to Object

You can object to our processing of your information based on legitimate interests.

To exercise any of these rights, please contact us using the information at the end of this policy. We will respond to your request within 30 days.

9. Children's Privacy

StarShare IPTV is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information from our systems.

10. International Data Transfers

StarShare IPTV operates from the United Kingdom, and your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country.

When we transfer your information internationally, we implement appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy and applicable data protection laws.

11. Third-Party Links

Our website may contain links to third-party websites, applications, or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

For significant changes, we may provide additional notice such as sending an email notification or displaying a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of our service after any changes to this Privacy Policy will constitute your acceptance of such changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to lodge a complaint with the data protection authority in your country.